FAQs

What are your retail store hours?
We're open 8am until 6pm Monday through Saturday. We're closed Sunday. We're also closed New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day through December 31.

How soon are orders processed?
We process your order as soon as we receive it. It will usually ship the same or next day by UPS, except during the month of December. When your order ships, it leaves our building at approximately 3pm. That day does not count towards time in transit. Orders received at the end of the week may have to be shipped the following Monday. Normal business days for UPS are Monday through Friday.

How can I track my order?
If you ordered online, your UPS tracking number will be in the email that you received as confirmation to your order. Simply go to the UPS website to track your candy's progress. Or you can contact us at (866) 465-5781 from 9-3 EST M-F and we will be glad to help you. If you ordered online, please have your order number ready.

What types of payment do you accept?
Marie's Candies accepts American Express, Discover, MasterCard, and Visa. We process your credit card ourselves. Please be assured that none of your information is given away or sold.

Is ordering through your website secure?
Yes. Please be assured that none of your private information is given away or sold. Marie's Candies is an Aabaco (formerly Yahoo!) Store. Aabaco takes online security very seriously. Your credit card information is passed along with your order from Aabaco to Marie's. This takes place via industry standard SSL technology (Secure Sockets Layer), in order to ensure your privacy. You should use a browser that supports SSL encryption. Secure pages are identified by a lock icon in the browser. For more on Aabaco Store security please go to Aabaco Help.

Can I include a gift message when I order?
Yes. When you send our candy as a gift, please fill in the gift message option on the order form. Your name will be attached to the gift if you don't include a message. Gift wrap is free.

How do I place multiple orders?
If you would like to ship to multiple addresses, please place a separate order for each address. Aabaco will allow you to set up a user name and store your billing information, making it easier to place multiple orders.

Should I refrigerate my chocolate?
We do not recommend refrigerating or freezing chocolate. Simply keep your chocolate in a cool, dry place away from direct sunlight. The temperature in a refrigerator is too low and the humidity too high, which can affect the appearance and texture of the chocolate, though it is still perfectly safe to eat.

Do you offer Sugar-Free chocolates?
Yes. We carry Sugar-Free chocolates sweetened with Maltitol. It is not a reduced-calorie food and if consumed in excess could result in digestive discomfort. It is not recommended for use by diabetics without first consulting their doctor.

Do you carry any candy suitable for people with allergies?
We are a facility that processes peanuts, tree nuts, milk, egg, soy, and wheat. However, we do carry some candies produced by other companies that guarantee not to have come in contact with peanuts. We also have chocolates which do not contain gluten. Please call for details. (866) 465-5781

What is the difference between White Chocolate and White Coating?
White Chocolate is considered "real" chocolate because it contains cocoa butter. It does not contain chocolate liquor which makes chocolate brown. It is an off-white color, has a mild cocoa taste and is great for snacking and making desserts.
White Coating is non-chocolate and made with vegetable oil. We use Coating to cover all of our "white" candies, as well as to mold all of our solid "white" pieces. It tastes like White Chocolate and is easier to work with in candy making than true White Chocolate, which is why we use it. Since it contains no cocoa, it is caffeine-free and safe for those with chocolate allergies.